Frequently Asked Questions

Shipping & Delivery

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery (2-3 business days).

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey.

We offer a 30-day return policy on unused items in their original packaging. Please contact us to initiate a return.

Contact our customer service team with your order number and the item you'd like to exchange. We'll guide you through the process.

Absolutely! All our products are made from pet-safe, non-toxic materials and meet strict quality standards.

Each product page includes detailed size guides and measurements. If you're unsure, feel free to contact us for personalized recommendations.

Many of our premium products come with manufacturer warranties. Check individual product pages for specific warranty information.

We accept all major credit cards, PayPal, and other secure payment methods displayed at checkout.

Please contact us immediately if you need to modify or cancel your order. We'll do our best to accommodate your request before the item ships.

You can reach us via email or through our contact form. We typically respond within 24 hours during business days.