Shipping policy

Shipping Policy

Last updated: 26/12/2025

Thank you for visiting and shopping at ANIMAL LOVER. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 5-10 working days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. In the event of a significant delay, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times:

Domestic Shipping: 5-10 working days

International Shipping: 7-10 working days

Delivery delays can occasionally occur due to customs, carrier issues, or external factors beyond our control.

3. Shipping Destinations

We currently ship to the following locations:

Domestic: USA

International: -

If your country is not available at checkout, please contact us.

4. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).
Tracking information will become active within [24–72 hours].

5. Customs, Duties and Taxes

ANIMAL LOVER is not responsible for any customs fees, import taxes, duties, or additional charges applied to your order.
All fees imposed during or after shipping are the responsibility of the customer.

6. Damages

ANIMAL LOVER is not liable for products damaged or lost during shipping.
If you received your order damaged, please contact the shipping carrier directly or reach out to us within 3 days with your order number and photos of the damage.

7. Incorrect Shipping Information

Please ensure that all shipping information is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply.

8. Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please:

Check with neighbors or household members

Contact the shipping carrier

We will assist you to the best of our ability, but we are not responsible for packages marked as delivered by the carrier.

9. Returns Due to Failed Delivery

Orders that are returned to us due to:

Failed delivery attempts

Refused packages

Incorrect addresses

may be subject to restocking and reshipping fees.